To download Windows XP SP2, please follow the link below for the language(s) that you need:

If you prefer, you can order Windows XP Service Pack 2 on CD. Microsoft will ship this CD to you free of charge.

Order the CD now.

Updating an Existing OPKTools Distribution Share to Windows XP Service Pack 2:

1. Obtain the correct language(s) of the service pack from the links above
2. Make a temporary directory on your technician machine to hold the contents of the Windows XP CD. (NOTE This can be the original Windows XP OEM Product CD without Service Pack 1a, the original 2600 version or the SP1 or the SP1a version of Windows XP.)

   For this example, we'll call the folder c:\xppro.
   
   md c:\xppro

3. Copy the entire CD - not just the i386 directory - to this folder. In our example, we assume that the CD-ROM drive is drive D. From a command prompt, type:
   
   xcopy d:\*.* c:\xppro\*.* /e /v
4. Navigate, while at the command prompt, to the folder where you copied the xpsp2.exe file and type the following command
   
   c:\temp\xpsp2.exe /integrate:c:\xppro

   NOTE This will take some time for the integration process to conclude. Once it has finished, the C:\xppro folder will contain an integrated folder of Windows XP SP2

5. Open the OEM Setup Manager tool and navigate to Tools - Manage Products
6. Click the Button to Add Product and then navigate to C:\xppro where you have completed the integration in Step 4 above
7. After adding the product files for XP Professional Service Pack 2 and XP Home Service Pack 2, your Setup Manager Tools - Manage Products page may look similar to
   
   

   Repeat steps 3 through 7 for both operating system versions if your OPKTools structure includes Windows XP Professional and Windows XP Home Edition, simply by creating a folder called C:\xphome (or similar) for Windows XP Home Edition.

   NOTE If your OPKTools folder includes multiple languages (or languages other than English), please repeat the process for the other languages.

8. Lastly, you will want to delete the C:\xppro and C:\xphome folders (or whatever name you have used) where the integrated files have been copied.

See detailed Windows XP deployment instructions.

Microsoft PSS will offer no-charge support for SP2 installation, break/fix support or security related issues to customers who obtain SP2 from Microsoft. OEMs will continue to be responsible for providing end users support as provided in the OEM license agreement for the Windows XP software, including support for any copies of SP2 they distribute. Support resources include:

• Self help support options.
• Email and phone-based assisted support options in North America.
• Chat-based assisted support available to customers.

• Windows XP Service Pack 2 Support Center
  • Primary support vehicle
  • All Knowledge Base FAQs, solutions, and information about SP2
  • Online walkthrough videos for all configuration and usage topics
• Toll-free assisted customer support
  • SP2-specific support number is 1-888-SP2-HELP
  • Service available during regular working hours at Microsoft Support
  • Call delays may occur if volumes are high
  • We will encourage all customers to use the online Windows XP SP2 Support Center

Customers seeking support from Microsoft should be referred to the Microsoft Windows XP SP2 Support Center for complete details on self help and assisted support options available to them for SP2. Specific support options available in each region may vary.

No-charge support for SP2 installation, break/fix support or security related issues to customers who obtain SP2 from Microsoft does not cover:

• Development tools.
• Server products.
• Third-party applications.
• "How-to" issues.

Microsoft reserves the right to modify the terms of its SP2-related support services over time, including, without limitation, by discontinuing the Microsoft Windows XP SP2 Support Center and by charging for support services. For the latest information on the end user help and support offerings from Microsoft, customers can refer to http://support.microsoft.com.

Automatic Download of Windows XP SP2 Do you have customers who are concerned about the automatic download of Windows XP Service Pack 2? If so, there is a tool available on the TechNet Web site that can be used to prevent this if necessary. Look for the tool on the right side of the page in the TechNet Tools section.